Our Philosophies

From humble beginnings to now being the largest travel insurer in the UK, our position is to do what is in the best interest of our customers.

As we’ve grown, we have seen an increasing number of complexities and challenges for holidaymakers overseas.

This is why we’re introducing our philosophies – a transparent playbook into our practices, highlighting our moral obligation to you, the UK Holidaymaker.

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WE HAVE WITNESSED FIRST-HAND THE IMMORAL AND UNETHICAL PRACTICES AROUND THE WORLD AND OUR MISSION IS SIMPLE:

WE ARE COMMITTED TO DOING WHAT IS RIGHT BY YOU.

Our customer testimonials

They took total, complete control, their operators were polite, efficient, courteous, responsive, informative, every operative went up and above the call of duty, my praises do not do their service justice. Strange how we only hear when things ‘go wrong’, never when the majority of the times they are LIFE SAVERS, all my stress was eased by their total professionalism.

I just want to take this opportunity to thank you for your continued efforts [regarding medical care abroad] in arranging my flights and offering exemplary customer service. It must be said that the professionalism of yourself and [Doctor] has been greatly appreciated. I myself pride my business on providing open, honest and transparent advice along with exemplary customer service and it’s fantastic to be on the receiving end.

Unfortunately whilst in Cambodia my daughter became seriously ill and needed medical attention. This was a very worrying time for us all with her being so far from home. I would like to make you aware of the unbelievably good service we received from your company, the staff I spoke to on the emergency medical helpline were superb. I felt supported by them, they displayed concern, empathy and were truly professional in their approach.

This is the first time I’ve had to ‘call in’ on an insurance policy, the policy being taken out for my sister. The company was superb. Our family’s treatment in the local public hospital was appalling, yet Inusrancewith promptly arranged for us to have private medical treatment. We had excellent care from that moment on. The insurance company was constantly liaising with the physicians and everything sought was provided for — and quickly. It took the stress out of what could have been horribly stressful.

I would just like to thank you so much for your assistance in this matter. At the time I felt very afraid, very alone and out of my depth. Your email and call and arranging of a doctor to speak with me made a tremendous difference to my safety and ability to get myself out of the situation. I think this is important for me to say and I am very, very grateful.

In a time of extreme stress, pain and concern all staff I spoke to or had emails from, were the anchor to what I felt was my tossing boat in very turbulent waters! Learning the process of what to do when one has an accident , forwarding the correct documents, altering flight schedules, requesting the ok to use emergency ambulances, to book taxis etc – the list is endless took me time but I was guided through with sensitivity and firmness that gave me confidence to take on each challenge as it came.

Read our Testimonials

Our primary focus is to protect our customers from the unethical practices and clinical risks of many overseas private medical facilities.

your stories

We have real case studies that are quite frankly horror stories. We want you to be aware of these situations, so you can at the very least choose to protect yourselves, whether you are insured by us or not.

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Tell us yours
Read our testimonials